Customer Reviews

At Hassle Free Boilers we want you to make your own mind up about us.

Although we do like to point out that we have some of the highest customer reviews and satisfactions ratings in the industry. We are independently reviewed at and trustpilot as well as being a Which? approved Trusted Trader.

Have a read over a handful of the thousands of positive customer reviews we have received:

On time installation and delivery, excellent and speedy install (by Mim) fitted very well and all items and pipework tidy and square, top install and equipment, Thankyou, thoroughly recommended, Rgds. Bill Andover.

Bill A2nd February 2018

My experience of hassle free boilers was truly hassle free. The customer service is excellent from telephone enquiry, through WhatsApp survey, quotation and installation. All was handled by knowledgeable, friendly professionals in a straightforward and efficient way. It really could not be better. I didn’t think I could be so happy about a boiler!

Samantha B30th January 2018

Very good communication. Turned up on time. Clean efficient workmanship.

Ken F16th January 2018

From initial contact through to installation, we have been really happy with the service provided by HFB. Highly recommend

Emma K9th November 2017

Great initial sales rep. Fantastic gas installer Nick did an amazing job on his own in two days. Courteous, worked hard, he barely took anytime to have breaks, even when offered tea and sandwiches. Left everything clean and tidy. A joy to have working in my home. My husband and I would recommend him to anyone.

Cecilia W6th October 2017

Good informative polite sales team, install team polite and always keep you informed of progress. Glad we found you, would use again in a heartbeat. A* all the way.

Gary C1st September 2017

From the point of enquiring about a replacement boiler to the finished installation was completely expedient. The Survey was completed with extreme expertise and with advice.

When we were given a date for installation the engineer was here spot on time and began a few tests before taking out the old boiler everything was going according to plan. The boiler was delivered along with the installation kit and the extra radiators that we wanted. The engineers were happy until they opened the boiler installation kit, the boiler was complete but for some unknown reason the installation kit was incomplete. The engineers had other work to do until they received the missing parts from the installation kit. Our carpet was protected by plastic that they laid on the carpet before they began work. The engineer said that the missing parts put them about 12 hours behind but they still completed the installation and cleaned up leaving our home spick and span an still took time to explain everything to us. They were so thoughtful.

Barry R26th August 2016

I found Hassle Free Boilers to be a very professional company. From start to finish every thing regarding the installation of the new boiler was explained clearly to me. The installation was carried out by two very professional engineers who listened to my requirements and responded with excellent solutions. The installation was carried out to ensure the minimum of disruption occurred and the work was completed in a clean and tidy manner. I now have the peace of mind that I have the support of the company with regard to future service and maintenance.

David A27th January 2016

EXCELLENT, from the initial phone call that I made, the tele-sales people and survey person who came to my home gave me confidence in there company. A big thank you to the two guys who did the installation,were very professional and knowledgeable about the boiler that I was purchasing. Nothing was too much trouble. We are very grateful to Hassle Free Boilers. Thank you, Frank Loman

Frank L26th January 2016

We had to replace an old PowerMax boiler and took the opportunity of also moving the new boiler into the Loft so that we can utilise the space better.

The HassleFree team really did live up to their name. They were on time and completed the work with no surprises or nasty’s that we had to deal with. Overall a job well done, definitely worth a recommendation.

Francois V25th January 2016

Excellent service from start to finish. All work arranged happened within agreed times and date. Guys who installed worked quickly and efficiently and left no mess. Spoke with technical dept. afterwards who offered advice so an engineer didn’t need to attend. Would recommend hassle free boilers to anyone.

Chris R25th January 2016

Superb service from the first time I contacted Hassle Free. A skilled efficient engineer installed the boiler and thermostats on existing radiators. Careful instructions were given on how to operate my new system. I was thrilled with the whole experiences do my lovely engineer.

I have a Valiant boiler and am delighted with its efficiency. Great decision on my part to go with Gassle Free. Heard about them on a Radio 4 programme. Thank u Hassle Free.

Mary K25th January 2016

Installation of new boiler.

They arrived on time, were respectful and pleasant. They got on with the job and cleaned up afterwards. Their work is neat and tidy and we are happy with the end result. We are also warmer, what more can we say. Good work.

Roger Stiles24th January 2018

New boiler over Christmas!

Top service from the moment I made contact (new boiler required). On line survey was a bonus as was the price. Worth the 5 stars

Mick B9th January 2018

Replacement of central heating boiler.

Given that our boiler failed the week before Christmas our problem was resolved efficiently, apart from an enforced delay due to health and safety factor’s concerning access to the roof to fit a new flue. The installation engineers were first class and left our property clean. The new boiler is good too. I thought the pricing was competitive and customer service very helpful. I would not hesitate to recommend HFB to my friends.

Frederick P DOWDING8th January 2018

Great boilers from a great company.

Such a great company. When they say Hassel Free, they mean it. Ordered and fitted on time.

No hassle. Fantastic and very helpful.

Kim Walter28th December 2017


The service this Company offers is ABSOLUTELY OUTSTANDING.

As a Sales and Business Development Director I have dealt with countless suppliers over the last 30 odd years. Some great, many so so and very few outstanding.

The whole team at Hassle Free Boilers: Jack, Emilia, Daniel and Gareth the fitter are probably the most courteous and professional people I’ve dealt with in a very long time.

Everything from booking, to surveying, to installation went as smooth as could be and they are very competitive to boot. The whole thing was an absolute pleasure. I can’t recommend them highly enough.

Mr Robus19th December 2017

Highly recommended. Greatservice from initial quote to installation

Emma Koster10th November 2017

Prompt, neat job.

I had good service throughout from my initial request for a quotation for a replacement boiler through to the final payment. The “remote survey” (using my photographs) was efficient and the installer arrived promptly as scheduled and did a neat job. There were a few hiccoughs on the way through but they were all handled and overall the job deserves five stars.

Jeremy Wheeler9th November 2017

Installed for my parents. The process was quick and efficient, got a quote immediately, very competitive price and a great installation.

Tom13th October 2017

Turned up before time

Turned up before time. Very efficient. Kept me informed about what he was doing. Showed me how to operate boiler and thermostat. Would recommend.

David Brent4th September 2017

great service from start to finish. Very professional would recommend 100% to any one looking for a new boiler.

Julie Ward10th August 2017

Very professional installation

Very professional installation and trouble free service

Glyn Rees31st July 2017

They came, removed the old, fitted new boiler. We were well pleased throughout the whole procedure. Even better, a year on the feelgood factor is still there. Recommended? Of course.

David Whitehead5th July 2017

Lived Up to their Name!

Loads, cheaper than British Gas AND quite happy to site the new boiler in the larder where the old one has been for 20 years – despite British Gas insisting it had to go on the kitchen wall! Really helpful and courteous fitter. Very tidy worker. All done in well under the allocated 7 hours. Finally, lots of lovely hot water for the shower now!

Long-suffering Landlord29th January 2018

Fantastic Job

It was a really quick and easy process. The price was great and the engineers were superb.

Mike Sanders19th January 2018

Remove old gas fire and back boiler. Disconnect water tank in attic. Connect all pipes from radiators back to a new gas/electric boiler in kitchen Floor boards all remitted. Everything was cleaned and I was given instructions on using the remote control. The system was run and checked.

Merry Mart27th December 2017

The service this Company offers is absolutely outstanding. As a Sales and Business Development Director I have dealt with countless suppliers over the last 30 odd years. Some great, many so so and very few outstanding. The whole team at Hassle Free Boilers: Jack, Emilia, Daniel and Gareth the fitter are probably the most courteous and professional people I’ve dealt with in a very long time. Everything from booking, to surveying, to installation went as smooth as could be and they are very competitive to boot. The whole thing was an absolute pleasure. I can’t recommend them highly enough.

Happy Onion Solution19th December 2017

Professional Quality service

Installed a new boiler service was excellent could not do enough professional clean and tidy would recommend.

Mrs R Hassall13th November 2017

Great value for Money

I had a new combi-boiler with flu fitted. Their timing was immaculate well organised and a very decent job. The chaps where considerate and talk you through the job, they clean as they go. I was impressed and left confident. Good value for money as I compared them to other quotes from the big gas suppliers and they did the same job with extras and with a better turnaround time for installation.

kwak’s30th October 2017

Great work, No hassle

Brand new combi boiler installed and the old tanks taken away. I was very pleased with the work done. The lads were very professional

Jo M10th October 2017

Best company and enginers

A new boiler supplied and fitted. Very good communications very helpful advisors. The work was completed as promised and the engineers were very polite and professional. The workmanship could not be faulted, they were clean and tidy throughout and it was quite apparent that they were completely customer focused. I would recommend this company to anyone and will be advising others to use them if they require a similar installation. Excellent

Bryan8th October 2017

Excellent and reliable workmanship at a good price.

We had a new boiler fitted but in a different room. They repaired the wall where the old boiler was situated, cleared up after themselves and capped a radiator for us and checked everything was working before they left.

Picardo3rd October 2017

Prompt, professional & courteous

We were extremely impressed by the engineers who carried out the work. It was a difficult job but they were 1st class. All in all, extremely satisfied all round.

JacquelineNottinghamshire1st March 2017

Excellent job – very professional

Within 6 days of being assessed the boiler was installed and working perfectly. I would have no hesitation in recommending HFB Ltd to others.

ThomasNorthumberland30th January 2017

Highly recommend

Brilliant service from start to finish. Great value and definitely better than British Gas!

Lisa L19th December 2016