You have made one customer (myself) very happy.
I have to give credit where credit is due, from start to finish, your Company has dealt with my query, to sending out your surveyor, down to the engineer very very professionally, however you do this, you need to teach other Companies how to be professional & Reliable. If I say I had a problem with anything I would be the biggest liar walking on this earth.
Thank you and your staff for all the help they gave me and a wonderful warm home again.
As for the engineer I hope all the others work with passion the way he does, never left anything unturned, he was superb.
I would like to take is opportunity to wish you a Merry Christmas to you and your staff, and a prosperous New Year. God bless you all.