Privacy policy

This policy sets out how Hassle Free Boilers Ltd (“we” or “the Company”) uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Please read it carefully as by submitting information to us we will assume you agree to our use of information in accordance with this policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th December 2012.

What we collect

We may collect the following information:

  • Name and contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Details about what your requirements for our products and services may be.
  • Information about your use of this website.
  • Other information relevant to customer surveys and/or offers and which you may provide to us.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • record keeping.
  • to improve our products and services.
  • to enable us to send to you information about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may also send you information about third party’s products that we think you might find interesting.
  • to enable us to contact you for market research purposes (and we may contact you by email, phone, or mail).
  • to pass on to selected boiler companies and selected clients who may contact you to help you with your boiler enquiry in the event we have no availability.

What we will not do

We will not disclose any information you provide to us to any other person unless we have your permission or are required by law to do so.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

How we use cookies

We may sometimes use cookies stored on your computer after visiting our website to deliver personalised adverts while you browse the internet. If you wish to stop such adverts appearing please go to ‘internet options’ in your browser and select ‘clear cookies’.

What are cookies, should I be worried?

Like the majority of sites on the internet our site uses cookies, when you visit our website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone personally and to get the most from our site you will need to have cookies enabled. View this helpful guide to managing cookie. We do also have relationships with carefully-selected and monitored third party supplies, some of which are listed below, who may also set cookies during your visit to be used for re-marketing purposes – in other words to show you different products and services based on what you appear to be interested in.

What actually is a cookie?

A cookie is a small text file that can be stored by your computer’s hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site, in this case us, who will, based on this anonymous information, then note the areas that may need improving and mprove the experience for you. Have you ever logged onto a site and it has remembered your username and password, a cookie would have done that.

Cookies do not contain confidential or personal information about you, such as your address, telephone number or credit card details.

We will not associate any data gathered from this site with any personally identifying information from any source. To understand more about which cookies we use and why we use them, please see the table below that explains a number of the cookies we use and why we use them.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website. We would hope that you’d expect nothing less from us and please be assured that we are working on a number of other privacy and cookie-related improvements to the website in the future.

What are third party cookies and how do you use them?

Google Analytics

We use Google Analytics to better understand how our customers navigate to and through our website, how long customers spend visiting our content items and how often they return to visit our website. Google Analytics also assists our marketing colleagues to track the effectiveness of the money we spend on our digital marketing campaigns. Where a customer chooses to try our services, we are keeping an aggregate record of how long this takes.

Google Analytics cookies are completely anonymous, no personally identifiable information is passed, and is used only to better understand site interaction and improve overall user experience.

Managing Cookies

Cookies are fairly easy to manage, if cookies aren’t enabled on your computer, it will mean that your experience on our website will be limited and you may not be able to use certain sections as they were intended to be used.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet: For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content setting’ button Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on ‘Tools’ at the top of your browser window and select ‘internet options’, then click on the ‘Privacy’ tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies

Mozilla Firefox

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, and then select ‘allow sites to set cookies’


  • Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Secuity’, check the option that says ‘Block third-party and advertising cookies’
  • Click ‘Save’

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  • Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
  • Scroll donw until you see ‘Cookies’ under Receiving Files
  • Select the ‘Never Ask’ option

Safari on OSX

  • Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ options
  • Click on ‘Security’ then ‘Accept cookies’
  • Select the ‘Only from site you navigate to’
  • Mozilla and Netscape on OSX
  • Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
  • Scroll down until you see cookies under ‘Privacy & Security’
  • Select ‘Enabled cookies for the originating web site only’


  • Click on ‘Opera’ at the top of your browser window and select the ‘Preferences’ options
  • Then select ‘Preferences’, select the ‘Advanced’ tab
  • Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.

If you have any questions or concerns about our cookie policy then please feel free to get in touch with a member of our customer service team.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email address >a href=””>
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you and information about the fee please write to us at Ecovision House, Kemble Airfield Enterprise Park, Cirencester, GL7 6BQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Accuracy of information on the website

We will endeavour to ensure that all information on this website is accurate and up to date. However, we cannot and do not accept any liability for any loss or damage arising from any information which is not accurate. For instance, where prices are shown on the website these are to be taken as indicative prices only.


Copyright in all the contents of this website belongs to the Company, and you must not copy or reproduce it without our written consent.